Business Details
50+ Years
experience
Trusted Optical and Hearing Care Specialists in Scotland
The Duncan and Todd Group has been a trusted leader in optical and hearing care across Scotland for over five decades. With a network of 43 retail branches, a state-of-the-art ophthalmic lens laboratory in Aberdeen, and a dedicated corporate eyecare division, we prioritise accessible, high-quality care for both urban and rural communities. Our services expanded in 2018 to include audiology, ensuring comprehensive sight and hearing solutions under one umbrella. Caledonian Optical, our manufacturing arm, supplies precision lenses to all our branches and over 200 external clients nationwide. Through strategic acquisitions, including The Spectacle Company and 9 Black & Lizar branches, we have grown to 44 locations, supported by cutting-edge technology investments like our MEI production machine.Our Smart Employee Eyecare division addresses occupational eyecare needs for businesses across the UK and Ireland, aligning with HSE legislation. Led by an experienced executive team, including CEO Mat Norris and CFO Kevin Sutherland, we combine technical expertise with a commitment to community-focused care. Our brandsDuncan and Todd Opticians, 20 20 Opticians, and Browns Opticiansreflect our heritage of innovation, from introducing online booking systems to tripling manufacturing capacity through a 1.5m investment. With a history dating to 1972, we remain dedicated to advancing optical and auditory health through precision, accessibility, and customer-centric service.
Services
Eye Examinations
Hearing Assessments
Lens Manufacturing
Corporate Eyecare
Online Booking
Details
- Year established: 1972
Highlights and features
- We have over 50 years of experience in optical and hearing care across Scotland.
- Our state-of-the-art Caledonian Optical laboratory supplies precision lenses nationwide.
- We offer integrated audiology services alongside traditional optical care.
- Our Smart Employee Eyecare division ensures workplace compliance with HSE standards.
- We operate 43 branches, providing accessible care in both urban and rural locations.
Services
Eye Examinations
Our comprehensive eye examinations assess vision health and detect potential issues. Qualified optometrists use advanced diagnostic tools to ensure accurate prescriptions for glasses or contact lenses. Services cater to all ages, with a focus on preventative care and early detection of conditions like glaucoma.
Hearing Assessments
Since 2018, we offer audiology services including hearing tests and hearing aid fittings. Our specialists address hearing loss through tailored solutions, from digital hearing aids to custom ear protection. Assessments utilise modern audiometric equipment for precise diagnosis and treatment planning.
Lens Manufacturing
Caledonian Optical produces precision ophthalmic lenses using cutting-edge technology. The Aberdeen-based lab supplies all our branches and over 200 external clients nationwide. Innovations include anti-glare coatings, progressive lenses, and safety eyewear tailored to individual prescriptions and lifestyle needs.
Corporate Eyecare
Smart Employee Eyecare provides occupational eyecare solutions for businesses. Services include VDU assessments, safety eyewear, and driver vision checks to meet HSE compliance. Employers benefit from streamlined processes to ensure workplace safety and employee visual comfort.
Online Booking
Our digital platforms allow customers to book eye or hearing appointments at local branches. The system integrates with retail locations, offering real-time availability and reminders. Online booking simplifies access to care while maintaining flexibility for in-person consultations.
People
Mat Norris
Chief Executive Officer
Mat joined in 2023 with extensive experience in technical consumer products from roles at Aqualisa, Titon, and Philips. He leads strategic growth initiatives across optical and audiology divisions.
Kevin Sutherland
Chief Financial Officer
Kevin joined in 2024, bringing 16 years of oil and gas sector expertise. He focuses on financial strategy, operational efficiency, and supporting the group's expansion plans.
Karen Sharpe
Chief Commercial Officer
Karen drives commercial strategy and customer experience with a background in fast-paced retail environments. She oversees sales growth and market positioning across Scotland and beyond.
Mark Robertson
Head of Manufacturing
Mark has led Caledonian Optical since 2017, progressing from lab technician to manufacturing head. His expertise ensures precision lens production meets evolving industry standards.
Becca Webster
Head of People
Becca joined in 2025, applying global HR leadership experience from healthcare and oil & gas sectors. She focuses on talent development and organisational culture aligned with growth objectives.
Questions
What services does Duncan and Todd Group offer?
We provide optical services, audiology assessments, corporate eyecare solutions, and precision lens manufacturing. Our brands operate 43 branches across Scotland with nationwide delivery.
How can I book an eye or hearing appointment?
Use our online booking system to schedule appointments at local branches. Availability updates in real-time, with reminders to ensure convenient access to care.
Do you offer occupational eyecare for businesses?
Yes, Smart Employee Eyecare provides VDU assessments, safety eyewear, and driver vision checks to help businesses comply with HSE regulations across the UK and Ireland.
Where are your branches located?
We have 43 locations throughout Scotland, including Aberdeen, Edinburgh, Glasgow, Inverness, and rural areas. Visit our website to find your nearest practice.
How long has the group been operating?
The first Duncan and Todd branch opened in Peterhead in 1972. We celebrated 50 years of optical care in 2022, with audiology services added in 2018.
What makes your lens manufacturing unique?
Caledonian Optical uses advanced MEI technology and a £1.5m investment to triple production capacity, supplying precision lenses to all our branches and 200+ external clients.
Reviews (2)
Michelle Allgood
Jun 06, 2021
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My family and I have been going to Duncan and Todd since we moved to the area. Staff are fantastic, friendly and very helpful. Wouldn't go anywhere else now for our eyecare.
John Skinner
Dec 02, 2018
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Excellent place. Great, friendly, staff that really look after you before, during and after your appointment. Five gold star service *****
