Stewart Duncan

This was a lifesaver today, my sun glasses fell apart on the train, they very kindly sorted my glasses out, no charge! So friendly and kind. Thank you!

Beyond rude and poor standard for such expensive place! I thought instead of going to a franchise I choose independent optician, seeking a good service and supporting independent business, despite being more expensive! I was seen by the optometrist Mr Ronaghan, who was very professional and knowledgeable. But John, the gentleman who deals with executing prescriptions and ordering lenses was very incompetent, rude and unprofessional.

For 2 months he couldn't get the right lenses ( 3 times got the wrong lenses) and Since my first appointment in February until April he made me going there almost every other weekend and eventually he left me with a pair of lenses that I couldn't see through them! Every time I wanted to complain and asked for the manager, he said "I'm the OWNER and manager"!

His language was always very patronising and always implying that YOU DONT KNOW WHATS GOOD FOR YOU even if it is a pair of glasses that you know YOU CANT SEE THROUGH THEM! He even admitted over charged me for 80 although he refunded the money eventually.

I highly recommend this place. Customer service is amazing! Optician was very patient with me and eye inspection was great, at the end I got exactly what I needed to relax my eyes over long working hours on PC. If you are not sure of what do you need or want, just ask John, his advice is more than helpful : By my opinion this is the best place in London by far.

Going to an optician today can be such a hit or miss. Many treat your eyes like a business, pushing products on you that they have the best margins on, while a few others, like Stewart Duncan, actually care about your health and wellbeing. If you want honest, professional eye care, you wont go wrong with Stewart Duncan. A big thank you to John and Anna for going the extra mile.

Generations of my family have been going to Stewart Duncan for years, hence the introduction. Optician Declan is absolutely charming and totally thorough and professional. Infact, he picked up on an issue that other high street establishments had missed. I am totally reassured that he is monitoring two of my dearest relations - one very elderly and one with underlying health considerations - both of whom need the closest of monitoring. John the owner is also extremely knowledgeable and so helpful.

He offers advice when needed but also gives you space when deciding on frames etc. which is most welcome when faced with such choice! This is the best Opticians by far and we are very lucky to have such a practice in East Finchley.

I've tried more that one optician in the past but Stewart Duncan is where I always go now. The eye tests that Declan does are second to none and the overall service is great. Yesterday I picked up two pairs of new glasses/lenses and last month my son finally got glasses that work well and that he likes wearing. My wife is next up for a new set of contact lenses. Recommended.

Hands down the best service I have ever gotten. The team, especially John, is highly professional, attentive and patient. I had to come by for adjustments, and they made me feel welcome and at ease. The glasses I bought are beautiful and of a high quality. I highly recommend.

Declan the ophthalmologist is superb. The management of the business on the other hand not good at all which is why I give 3 stars. They didn't order my lenses when they were supposed to, then told me there was a delay with the supplier. They charged me for three boxes of lenses and said that that is the price, my research told me otherwise, when I raised this the manager/owner wouldn't even consult with me directly as I had requested and got the receptionist to phone me.

Just got off phone with receptionist and they were trying to get me to pay for the lenses again saying they couldn't find a record of my payment and would I bring in a bank statement to prove it. completely unprofessional and mal-managed business. I will be going elsewhere.

I have just picked up new glasses and prescription sunglasses from Steward Duncan. The selection of frames were a really nice balance between fashion and timeless. I don't change my glasses very often as I try to avoid trawling through hundreds of frames that look terrible on me, however, this time the process was utterly painless and very successful. Competitive pricing and professional and helpful service.

I get my glasses and contact lenses from Stewart Duncan for more then 10 years. They are very friendly and competent and I love my glasses I got from them and so does my son. Contact lenses are the same price like on the net. I wouldn't go anywhere else, highly recommended!

Great eye exam, very thorough and helpful. Was not rushed at all and worked to find the best possible prescription for my occupation. Staff was very friendly and professional.

We have been using Stuart Duncan opticians as a family for years now. They are professional and helpful. The selection of frames may seem a bit basic but I always end up finding a stylish and comfortable paid of glasses which I then wear for ever and I know that if anything happens to my glasses I can always pop into the Stuart Duncan's to have them repaired, normally at very little or even no cost (such as when my glasses were chewed up by our dog, I thought they were beyond repair but the technician miraculously restored them and didn't charge me at all). Stuart Duncan's are a rare thing in the contemporary high street, an independent shop servicing the local community with a friendly, helpful and professional attitude.