Boots Boots
(6)

Boots

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Business Details
UK's Trusted Pharmacy & Healthcare Provider
Established in 1849, Boots has grown to become the UK's leading pharmacy-led health and beauty retailer. Our business combines over 175 years of pharmaceutical expertise with a commitment to accessible healthcare and premium consumer products. We operate more than 2,200 stores across the UK, each staffed by qualified pharmacists providing expert advice on prescription medications, over-the-counter treatments, and wellness solutions. Our services extend beyond traditional pharmacy offerings to include optical care, hearing services, and travel health consultations. Through our Boots Advantage Card loyalty program, we reward customers while promoting health awareness through targeted initiatives. Our online platform provides 24/7 access to medical information and product ordering, supported by a team of registered pharmacists.

We maintain strict compliance with NHS prescription services while innovating through digital health solutions like our online doctor service. Our beauty division features exclusive brands such as No7 and Liz Earle, combining scientific research with consumer needs. We prioritise staff training to ensure all team members can provide accurate product knowledge and customer care. Our corporate responsibility initiatives focus on sustainable healthcare practices and community health education programs. Through Boots Macmillan Information Pharmacists, we provide specialist cancer support in over 500 locations. Our business model continues evolving to meet changing consumer needs while maintaining our founding principles of healthcare accessibility and quality.
Services
Pharmacy Services Prescription Fulfillment Optical Care Hearing Services Travel Vaccinations Beauty Consultations Health Screenings Online Doctor Service Medication Reviews Wellness Products
Highlights and features
  • 175+ years of pharmaceutical expertise and innovation
  • 2,200+ UK locations with qualified pharmacists available
  • Integrated NHS prescription services and private healthcare
  • Exclusive beauty brands developed with scientific research
  • 24/7 online access to medical information and products
Associations and certifications
  • NHS Prescription Services
  • General Pharmaceutical Council (GPhC)
What people say
Expert pharmacists Convenient locations Comprehensive services Quality products Quick service
Services
Pharmacy Services
Our pharmacy services provide expert prescription fulfillment and medication management. Qualified pharmacists offer professional advice on both prescription and over-the-counter medications. We maintain strict quality controls while offering convenient access to essential healthcare products.
Optical Care
Comprehensive optical services include eye examinations, glasses fittings, and contact lens consultations. Our opticians provide specialist advice on vision correction solutions. We offer a wide range of frames and lenses to suit different needs and budgets.
Travel Vaccinations
Specialist travel health consultations include recommended vaccinations and malaria prevention. Our trained pharmacists provide destination-specific health advice. We maintain proper storage and administration protocols for all immunizations.
Beauty Consultations
Personalised beauty advice covers skincare routines and product selection. Our beauty advisors receive regular training on product formulations. We offer exclusive brands developed with dermatological expertise for effective results.
Online Doctor Service
Our online medical consultation platform connects patients with registered doctors. The service handles common health concerns with appropriate treatment options. Digital prescriptions can be fulfilled at any Boots pharmacy for convenience.
People
Sebastian James
Former Executive Director
Led Boots UK operations with focus on digital transformation and healthcare innovation. Previously held senior roles at Dixons Carphone and McKinsey. Championed pharmacy service expansion across UK locations.
Simon Roberts
Chief Executive Officer
Current CEO overseeing Boots' strategic direction with extensive retail experience from Marks & Spencer and Sainsbury's. Focuses on integrating healthcare and retail operations while maintaining customer-centric approach.
Questions
What pharmacy services does Boots offer?
We provide prescription dispensing, medication reviews, and over-the-counter advice. Our pharmacists offer specialist support for long-term conditions and travel health requirements.
Can I access online medical consultations?
Yes, our online doctor service connects patients with registered physicians for common health concerns. Prescriptions can be collected from any Boots pharmacy location.
What beauty brands are exclusive to Boots?
We offer exclusive brands including No7 skincare and cosmetics, Liz Earle beauty products, and Solt tanning solutions developed with scientific research.
Do Boots pharmacists provide health advice?
Our qualified pharmacists offer free expert advice on medication use, symptom management, and health improvement strategies during store visits or online consultations.
How can I use Boots Advantage Card points?
Points can be redeemed against purchases in-store or online. The loyalty program offers exclusive discounts and rewards on health and beauty products.
Are Boots stores accessible nationwide?
We operate over 2,200 UK locations with nationwide delivery available through our online pharmacy service for prescription and beauty products.
Reviews (6)
Ian Harris
Aug 10, 2021 Report
Went in after dropping my newish glasses that I had bought from the shop 6 months ago. Andy fixed them in a few minutes for no charge, and was kind and helpful throughout. Definitely recommended!
Amy Denton
Jul 21, 2021 Report
Fantastic service from Claire - Andy and grace, very friendly and extremely helpful choosing glasses with me Thanks guys highly recommend x
Vikki Smith
May 28, 2021 Report
Fantastic service. Lisa was so efficient and knowledgeable. She helped me choose the right glasses for me. Thanks Lisa
Christine H.
Jan 14, 2020 Report
The boots chemist belongs to my great great grandfather. The 1800's.and is still in the family. Newcastle UK. And the uk
Anon A.
Jun 04, 2017 Report
I went to this shop on Friday for both a prescription and to buy something. I have not been for a few years due to great health, to my surprise all of the staff have changed, and not for the good. Waited 20min to get served as the staff were in the back. When eventually I got served my Prescription was not ready they told me they had not received it even though they so called managed my Prescription, and seemed to be annoyed when I questioned them about it. Very rude and off hand. Didn't have this trouble a couple of years ago. Bring back the personality and get rid of your robots
Freddy F.
Mar 23, 2017 Report
Really poor service, rude people, over priced goods. Will not be shopping with boots anymore. Not a nice company. If you want a private prescription ie malaria stuff, Superdrug and Asda are approx 20 cheaper than Boots