Online Opticians UK

Custom prescription glasses tailored to individual vision requirements. Our service includes comprehensive frame selection, lens customization, and precise fitting. Customers benefit from expert guidance through our online platform and detailed measurement assistance guides.

Premium prescription sunglasses with UV protection. Available in multiple designer brands and frame styles, featuring options for polarised lenses and transition tints. Our collection combines fashion with functional eye protection for various light conditions.

Specialised eyewear for athletic activities including cycling, golf, and football. Designed for impact resistance and secure fit during physical movement. Includes safety-certified models meeting EN166 standards for protective eyewear.

Cost-effective solution for replacing lenses in existing frames. We accommodate various lens types including varifocals and high-index options. The service includes precise measurement guidance and compatibility checks for frame integrity.

Comprehensive range of eyewear maintenance products. Includes cleaning solutions, protective cases, and retention cords. Designed to enhance eyewear longevity and user convenience through practical, high-quality accessories.

Select your preferred frames, enter prescription details during checkout, and our technicians will custom-make your glasses for delivery.

Most orders arrive within 2-5 working days, with express options available for urgent requirements.

Yes, we offer a 30-day returns policy with full refunds for unused items in original condition.

Yes, we process NHS optical vouchers as part payment towards prescription eyewear purchases.

We provide detailed online guides explaining how to read prescriptions and measure pupillary distance accurately.

Misleading, untrustworthy, and aggressively unhelpful
If I could give zero stars, I would. My experience with Online Opticians UK has been appalling from start to finish. I ordered a reglazing service on 2nd January 2025 after calling the company and being told their Transitions lenses were Transitions Gen S. This is also what their website strongly implied their dedicated Transitions page clearly promotes Gen S as their baseline and lowest-priced Transitions lens at 49, with no mention whatsoever of any other variant being supplied for reglazing.

The dropdown menus and pricing for both new glasses and reglazing are identical. Why would anyone reasonably assume theyre receiving a different, inferior product? I followed up in writing immediately after placing my order to confirm the lenses were Gen S and received no reply. I contacted them again when the lenses arrived over a month later, concerned about how poorly they performed, and again no reply.

After chasing them repeatedly for months, I was finally told (in June) that they were not Gen S lenses and that this was somehow my fault for misunderstanding the ordering process. Let me be clear: this is misrepresentation by omission, plain and simple. They had every opportunity to clarify when I asked and instead stayed silent. Even worse, when I confronted them with proof that the Gen S page existed on their website at the time of ordering, they falsely claimed it had only been added recently, and then hung up on me.

That kind of gaslighting and dishonesty speaks volumes about their customer care.

Eventually, they told me not to contact them again and threatened me with "harassment" for trying to resolve a legitimate complaint one that could have been settled months earlier had they communicated transparently.

Ive submitted a formal complaint and have opened a PayPal dispute. Im sharing my experience here to warn others: if something goes wrong with your order, you will likely be ignored, blamed, and treated with hostility even if youre completely reasonable. Save yourself the stress. Spend your money somewhere else.

Avoid. Ordered glasses on the 16th April followed up with numerous of phone calls to be told problem with the lab, you'll get them next week, this went on for 3 weeks, now they are ignoring phone calls and emails

2 of my 3 orders have been delayed by almost 2 months and I had to explicitly call them and figure out the reason myself. Very bad order tracking and customer support. Giving 2 stars only because of the lens quality

Good experience, lenses replaced in 3 glasses, turn around time was about right and glasses were returned with 2 new cases and cleaning cloths! Happy with the service and the glasses. Thanks!