Independent Optician Reviews

Choosing an optician is an important decision. At our reviews centre you can read unbiased reviews about local opticians and optometrists to help you make better choice. If you are already a client, share your positive or negative expirience with others by writing an independent review about your doctor on our board.

Latest Reviews

I have been using Buchanans for a few years, and having just had my check up wanted to write a review. They are friendly, the service is excellent, but the time they spent to explain to me what they were testing, how it worked, and go through the results with me was so incredibly reassuring,


Very helpful and accommodating


Having read other reviews of Buchanan Optometrists, I arrived there with pretty high expectations and I am pleased to be able to confirm that my expectations were not only met but exceeded. Having been very short-sighted and a contact lens wearer for many many years I have visited quite a


I recently had my eyes tested and needed a pair of transition lenses, which turned out to be perfect! Lovely and friendly warm welcome with a superb range.


My 15 year old daughter was referred to Buchanan by her school Longfield Academy who had concerns about possible dyslexia. We were concerned as parents but had always ensured her eyes were tested every year by Boots opticians! Well, she has a severe astigmatism in both eyes and the optician


I visited Buchanans after having experienced very poor service at a high-end chain opticians. From the moment I walked in the door, I knew this was going to be a very different experience. Everything is very well organised, the staff are very well trained, and totally focused on me as a


I sent my Silhouette sunglasses for a repair to Optique- Vision in Derby after searching the web trying to find someone who could do the repair in the UK (not an easy task). They informed me that they were not sure what could be done and contacted the manufacturer in Austria who said they could


I travelled all the way from London to Kent and I can say that I am a very satisfied customer. I got value for what I paid, staff are well polite and compassionate and professional optician. Even though it’s a couple of quid difference from other high street opticians, but I guarantee


I cannot recommend Buchanans enough - the staff are so friendly and helpful, and I am so impressed with their level of expertise. Although I live some way away, it has really been worth the journey. I had been struggling to find glasses that I could get on with at local opticians, but for the


I have been a customer since 2003, and have found Alisdair and all staff to be consistently helpful, making extra effort to explain and advise the best options for me. The quality and choice of lenses and frames stocked are Premium with costs slightly higher than other brands. However - the


You are always made welcome at Buchanan Optometrists, you are treated as a human being not just a number and nothing is too much trouble for the staff, you even get offered a cup of tea or coffee.


A client since 2004, I have always been more than happy with the exceptional personal care that I've received from Alisdair and his team. High standards, cutting-edge technology, meticulous attention to detail and great aftercare are the norm. The ambiance is relaxed, the team always very


I have been with buchanan optometrists for many years. The service is excellent with thorough eye examination & very professional, knowledgeable and welcoming staff. Highly recommend.


I went firstly to Buchanans suffering with "dry eye". I then had to have an eye lasered at the local hospital after having a cataract done 2 years before, had my eyes tested again .. new glasses and it was great, I could see !! Everyone there is so nice, helpful and welcoming.


We received fantastic service. The staff were extremely welcoming and make you feel very relaxed. The tests are very thorough and pick up problems early on. They are extremely good with my autistic son, even when they spotted a problem, they explained things well and my son remained calm


I have been going to Buchanan Optometrists for the last couple of years, initially to get help with dry eyes (now much improved), also for a sight test and most recently, to collect my new prescription sunglasses which I am delighted with. The dispensing optician was so patient and helpful


My experience was very acceptable couldn't ask for more. Also having the latest lenses and lots to choose from was great.


I have suffered with dry eyes for years. I write holiday brochures for a living and each day my eyes got very sore after only a few hours typing and driving to and from work became a nightmare due to the eyestrain caused by my condition. I reduced my hours and started working from home. This


I have been coming to Buchanan's a few years now. The staff are very friendly, helpful and patient. I feel that my glasses are a much more accurate prescription than I have had elsewhere, and they are also very good at helping me choose a pair of glasses that will look good.


This has been the worst optician experience of my life, and I am 65 yrs old! Beware of all the fancy sound bytes. The optician, Mr.Kenny, has the most apalling attitude towards you if you have a problem. I was told after my eye test that my specs would take 7-10 days. Nearly 5 weeks later they


Beware of Classic Eyes so called Comprehensive Eye Care Plan! Informed it will cover minor eye examinations or treatments after a first payment of £80 consultation fee. Consultation fee paid and plan taken out. Their brochure states: 'When you are a member of one of our schemes you


I first visited Buchanans 8 years ago and had excellent service, but as always the customer knows best so a couple of years ago I decided to try a well known high street brand to save some money. I'm now back with Buchanans and should never have changed, yes they may be more expensive but the


This is only the second time I have been to Buchanan's. As before excellent service. Although I was very early for my appointment Katherine made me feel very welcome offering Tea or Coffee while I wait. I wanted time to look at the enormous selection of frames which I could do in my own


Fantastic - True customer service! I am so glad I found Buchanan's - I brought my daughter here, she had been having problems at school. They were so welcoming and professional - and great coffee! Following her eye test, they explained to me that she needed glasses but also would benefit from


Just happened to stumble across this site and saw a bad review of Adam and felt it necessary to balance it with a very favourable one. I've been seeing Adam for all my optical requirements for many, many years and now my husband and children see him too. I have always found him and his practice


Found the owner to be arrogant, opinionated and unprofessional. Mr Simmonds told me the eye test was included in the package (I had bought expensive Lindberg acetate frames and lenses and a pair of Goldsmith sunglasses) but noticed he had added it to the receipt, which I got after I paid! He


I purchased 2 pairs of glasses, they arrived a week late. There was virtually no communication from the shop. This afternoon I went to collect the glasses - the shop was closed - earlier than the already ridiculous 16:45 closing time. Useless - go elsewhere.


Good Looking optics is a really fun place to get your eyes tested. They all make you feel welcome and they always want to have a nice chat with the customers. They are helpful and ready to answer all of your questions. They will do everything they can to make you feel welcome.


Goodlooking Optics is a progressive, modern company, which creates a buzz and a positive energy that radiates between its employees and customers. Being the only London finalists in the best new Business of the year award, we can assure you World Class Customer Service and promise you will


Made me feel very unwelcome and treated me like I was in the way. Wasted 3 hours of my time and even though I did as they requested by getting a signed copy of my eye prescription they still did not provide me with a pair of contacts. Poor timely decision making stills from the optician. She


Changing your optician is not quite as hard as changing your bank but it is close. I was finally messed around one too many time by my local Specsavers and decided to give Filey Opticians a go having heard good reports about them. I was not disappointed. From the initial phone I could see that


Found this company on Google as my wife, who is housebound to a disability, needed to update her varifocals. They put me in touch for a local optician to visit her to conduct the sight test. Although we had to pay privately the optician who came round was so much more thorough than the usual


I have only just recently started to use Pinders in Mansfield as my Optometrist after using the usual "chain-type" companies for spectacles, eye tests etc. All I can is "what a difference" and a very pleasant one too. Unlike going to one of the larger high-street chain-type opticians, there


Recently went to Goodlooking Optics in Enfield after trying out most of the other opticians in the town! They were fantastic! Not only was the eye test 1st class (they managed, unlike the other places i'd been, to find out what was wrong with my eye) but they also had a fantastic selection


First time I've used Harveys. A small practice with very high level of customer care. I had the most thorough eye examination, with clear comprehensive feed-back throughout. But this practice also has 2 qualified and experienced dispensers whose advice and guidance is so invaluable. The