The BIG Optician provides first-class eyecare and excellent value for money. We are a family-owned and run business providing fully comprehensive eye examinations, private and free NHS eye tests. We are a family-friendly optical practice and welcome people from across the generations. We use state-of-the-art eye testing equipment and include digital retinal photography at no extra charge as part of our comprehensive eye examinations. We only employ fully qualified, experienced optometrists who will give you the highest level of clinical care.

Serviced Areas

  • Newcastle upon Tyne & North East England

Payment Options

  • Cash, Credit or Debit Card, Direct Debit Options

Contact Details

  Website
  City Newcastle upon Tyne
  Postcode NE6 1JX
  Address 21 Stephen Street, Ouseburn
  Phone Number 019 1224 4555
  Fax 01912245858

  • I would not recommend this business
  • These days ...none
  • They are dishonezt

I took a pair of glasses in to have new lenses put in ..it was supposed to take 3 days. After two weeks I rang up to enquire what was happening and was told they were ready. I went to collect them and the glasses they tried to give me weren't mine they were a totally different pair. When I pointed this out I was told they were, they would not believe me or my friend. I now have no glasses. The owners husband will be turning in his grave.

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Overall ratingPoor

  • I would recommend this business

Great selection of specs, friendly and attentive staff and thorough eye testing. Will definitely be back, thank you! Love my new glasses.

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Overall ratingExcellent

  • I would recommend this business

Really great experience! Loving my new Tom Ford frames. Really lovely personal service.

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Overall ratingExcellent

  • I would recommend this business

Can’t even remember when I first started going here but it is now a family affair. Husband and son both on board. Debbie was soooo patient getting Alex able to wear contact lenses many years ago. Much more patient with him than me Always a warm welcome. Excellent customer service. Genuine care for your eyes not just looking to make money.

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Overall ratingExcellent

  • I would recommend this business

Called in today after one of my lenses became detached from the frame.
I was not even a customer and they repaired my glasses within 10 mins.
When I asked for the bill "no charge*
I will be considering this company for my next pair of glasses.
Brilliant service many thanks Keith.

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Overall ratingExcellent

  • I would recommend this business

I have received fantastic service from the Big Optician from the moment I walked through the door greeted by very friendly staff who provided a very personal service, to having a fantastic eye examination by Keith to then choosing my new glasses from the vast selection of glasses on display. Well done Keith and Karen keep up the good work!

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Overall ratingExcellent

  • I would recommend this business

I have nothing but praise for the ship that Keith and Karen Little run at the practice in Stephen Street, Byker. Welcomed by all staff from the moment you walk through the door, comprehensive eye examinations that put you at your ease and confident in the outcome they offer and a comprehensive range of frames and contact lens options. GO THERE!

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Overall ratingExcellent

Customer Testimonials

Been using the Big Optician for 12 years now the service is always excellent and Keith is fantastic as are all the other other staff there. Everyone is so helpful and nothing is a problem. Would highly recommend the Big Optician every time.


Went their today with my wife for her to look at new glasses, very warm welcome, left to browse without pressure and my wife was given very good advice towards her eye condition! Very reasonable priced! Thank you we will definitely go back!


Just purchased a new pair of reading glasses and as usual excellent service from Keith Karen and all the staff. Open 7 days a week and free parking - an absolute bonus. Keep up the good work


Fabulous optician, been to a few and this is by far the best. Great service, support and really friendly. Wouldn't go anywhere else.


Keith has looked after my wife's and my eyes for many years now and we would not consider going anywhere else. He is very thorough, friendly and attentive, as are all his staff, and in keeping up with the latest technology you know you are getting the very best care for your eyes. There is a wide variety of frames to choose from with help in making your choice in a very relaxed atmosphere.

Videos

The Big Optician, Newcastle-upon-Tyne.

We are specialists in eye care, eye health and vision enhancement. We are a family-friendly optical practice with a small, stable team of Optometrists (Ophthalmic Opticians) who are all fully qualified, have long experience and are registered with the General Optical Council.

We are passionate about providing you and your family with excellent clinical care, take the time to get it right and they will explain their findings to you every step of the way.

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