We provide extended eye testing times so you are not rushed. We can provide:
NHS eye tests
Sunglasses
Contact lenses
Children's eyecare
Varifocals
Prescription sunglasses
Designer sunglasses
Free hearing assessments
Ear wax removal
Ear stringing
Hearing aids

There are two car parks within a 2 minute walk. Cromwell Square car park, 14 Cromwell Square, IP1 1TS is an outdoor, paid car park. Buttermarket car park, Falcon Street, IP1 1SL is covered and paid.

Highlights, Specialties & Features

  • Top brands

Professional Associations & Certifications

  • General Optical Council
  • Association of British Dispensing Opticians
  • Association of Optometrists
  • Federation of Ophthalmic and Dispensing Opticians
  • British Contact Lens Association
  • The College of Optometrists
  • NHS

Serviced Areas

  • Ipswich, Colchester, Woodbridge, Framlingham, Suffolk, Essex

Contact Details

  Website
  City Ipswich
  Postcode IP1 1SS
  Address 8 Queen Street
  Phone Number 01473252595

  • I would recommend this business

I have a high glasses prescription and I need to have a trusted relationship with my opticians. I've moved my opticians from Boots to The Observatory as I kept seeing different people everytime at Boots. The service at the Observatory is great and I get to see the same optometrist every time. The choices of glasses frames are more European so the styles are nicer than the same boring frames in Boots and the larger opticians.

During Covid, the opticians was the only one that I could get an appointment with and they dealt with Covid rules and safety very seriously and well.

I cannot fault them.

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Overall ratingExcellent

  • I would recommend this business

Thank you Observatory the Opticians Ipswich for such a lovely experience. Matilda's first eye test elsewhere was a bit of a disaster, but Helen was great, she knew exactly how to speak to a 5 year old and made it fun for her, the 3D glasses were her favourite! We will certainly be back and I think we'll move the whole family to your care instead

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Overall ratingExcellent

  • I would recommend this business

Great customer services, love them great service, they are so understanding to your needs, will highly recommend them

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Overall ratingExcellent

  • I would recommend this business

Very quick delivery of my daughters new glasses

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Overall ratingExcellent

  • I would recommend this business

I was shopping in Ipswich when I dropped my glasses and one of the lenses fell out. I popped in and saw Emily who was so helpful and professional. She managed to pop the lens back in and gave them a good clean for me.
Its so nice to be able to pop in a receive a warm welcome and be looked after so well.

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Overall ratingExcellent

  • I would recommend this business

After my daughter suffered vision problems yesterday and a day where other healthcare providers didn’t take my concerns seriously Sarah couldn’t have been more helpful. She talked us through all the tests explained the results and even contacted the hospital for further tests. You have been so helpful we will definitely be back again.

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Overall ratingExcellent

  • I would recommend this business

I visted and was made very welcome by Oxana, Will was also very good, being patient with me and answering all my questions.
Oxana also assisted me to select my frames which took forever lol cause I'm fussy !
I will definitely be returning as I need an annual check to monitor my eyes owing to health issues.

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Overall ratingExcellent

  • I would recommend this business

Wonderful opticians great staff, very friendly and helpful, Will Norman and staff are the best wouldn't go anywhere else

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Overall ratingExcellent

  • I would recommend this business

I have known The Observatory Opticians through The Lions Club of Ipswich for about 4years. I have found them friendly and very Professional. Hence I switched opticians a year ago and have never looked back. They really make you feel welcome and give you the best attention and service.

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Overall ratingExcellent

Customer Testimonials

This is the best opticians in the area in my opinion. Have been going there for many years. High tech equipment, coupled with old fashioned consistency. Many staff have been there for years! Always will give you the best deal and best sincere advice. Not just about the "money" but more about the "people"! (rare). Highly recommended by me and all my friends in the area.


Always found Observatory Opticians to give first class service. Have used them for many years. Staff friendly but more importantly explain options in a non pressurised manner. Fantastic range of frames and lenses. Most recently bought Zeiss Drive Safe Varifocals in Lindberg frames - very pleased. Highly recommended opticians.


I find all of the staff, friendly, helpful and very patient. Nothing is too much trouble and they certainly do go the extra mile for their clients. Give them a try.


Unlike some of the “chain” stores, you are always made to feel like an individual and the attention to detail and your personalised care is second to none.

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