Observatory the Opticians Opticians in Haverhill

Highly professional, efficient and friendly. I would highly recommend

My wife Kirstin had great, friendly, calm, customer service, got her prescrition spot on and she is very happy with her new frames.

Great experience from start to finish. Finally an opticians not just trying to scan you out of money. Happy to have us altogether and put up with my younger ones playing games on my phone while the rest of us were examined. Didnt insist my son needed new frames or that I should change my lenses even though my eyesight has changed. Were happy that I could continue for a further 18 months on ones I have. Didnt feel pressured into anything. What a change from other opticians in town!

What an excellent experience from having my eyes tested to receiving my new glasses Can't praise the staff at the observatory enough well done and thank you

Couldn’t recommend the observatory enough! I developed a bad case of “eye floaters” which increased in number and caused me no end of panic. Joanna examined my eyes in great detail, confirmed there was nothing wrong and no tears to my retina or any lasting damage. My floaters continued to worsen so I contacted Joanna who explained again I do not need to worry as these are harmless and have no impact on long term vision. As I suffer with anxiety Joanna explained it’s likely that I am making the symptoms worse by worrying about them and constantly “overusing” my eyes due to being on edge along with lack of sleep causing strain making the floaters more visible. Joanna has reassured me no end that my eye health is perfectly fine and even provided anxiety support and explained my symptoms will improve given time. A week has passed since our last contact and I am already noticing an improvement! Massive thank you to Joanna for the reassurance/advice and to the guys at the Observatory for fitting me in at such short notice due to how panicked I was. Will now be using these guys for all eye related issues.

Professional, thorough and extremely customer/ patient friendly. Examinations are expertly carried out and clear concise advice given about any and all issues identified.

A big thank you to Wardale Williams/Observatory for all the support shown to youth football at Haverhill Rovers and the local community. The sponsorship for the U7 team has made a real difference to everyone and is greatly appreciated by all the kids and parents

Fabulous, friendly and thorough! Excellent manner with children and adults. Every visit is enjoyable

This is the best opticians in the area in my opinion. Have been going there for many years. High tech equipment, coupled with old fashioned consistency. Many staff have been there for years! Always will give you the best deal and best sincere advice. Not just about the "money" but more about the "people"! (rare). Highly recommended by me and all my friends in the area.

Always found Observatory Opticians to give first class service. Have used them for many years. Staff friendly but more importantly explain options in a non pressurised manner. Fantastic range of frames and lenses. Most recently bought Zeiss Drive Safe Varifocals in Lindberg frames - very pleased. Highly recommended opticians.

I find all of the staff, friendly, helpful and very patient. Nothing is too much trouble and they certainly do go the extra mile for their clients. Give them a try.

Unlike some of the “chain” stores, you are always made to feel like an individual and the attention to detail and your personalised care is second to none.